Selected Projects
Dedication. Expertise. Passion.
I’ve applied my research skills across:
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digital products (e.g., CRM systems, healthcare education tools, and customer-facing websites),
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service experiences (e.g., membership programs, consulting services), and
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consumer products (e.g., sports wearables)
My work spans both private and nonprofit sectors, where I’ve partnered with a diverse range of stakeholders and cross-functional teams to ensure that user insights inform product decisions and broader service strategies.
Hello! I'm Laura
I’m a human-centered researcher who turns messy human behavior into clear design direction. With roots in behavioral science and a sharp eye for emotional nuance, I uncover what users need—especially when they can’t say it themselves.
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From digital ethnography to rapid concept testing, I ask the right questions, find the real friction, and translate insight into impact. If you're building something for real people, I’m here to make sure it resonates.
Contact Me
Interested in collaborating or learning more about my work? Feel free to reach out to me using the contact information below. I'm always open to new opportunities and conversations related to design research, UX research, and marketing.
Contact Information
Location: Chicago, IL
Email: laura.chen318@outlook.com
Phone: US (+1) 872-326-6502